Frequently Asked Questions (FAQ)
Luxelinens Global – FAQ
Q1: What products does Luxelinens Global offer?
We provide premium-quality textile products including bed linens, table tops, bathrobes, towels, aprons, scrub suits, napkins, and workwear. We also offer OEM and private labeling services.
Q2: Can you provide custom designs and sizes?
Yes! We offer custom sizes, designs, and embroidery/labeling with your brand logo. Packaging and labeling can also be customized according to your requirements.
Q3: Where do you ship?
We ship globally from Pakistan, including the USA, UK, Europe, and many countries in Asia. Our shipping is fast, secure, and trackable.
Q4: What is the minimum order quantity (MOQ)?
MOQ depends on the product and customization type. Please contact us for detailed MOQ information for your desired product.
Q5: What payment methods do you accept?
We accept multiple payment options including bank transfers, PayPal, and other international payment gateways.
Q6: Do you provide samples?
Yes! Samples are available before placing bulk orders so you can check the quality firsthand.
Q7: How long does delivery take?
Standard delivery time is 2–4 weeks, depending on customization and order quantity.
Q8: What is your return or replacement policy?
If a product is defective or damaged, we offer replacement or refund. Custom orders may have slightly different policies.
Q9: How can I place an order?
You can place an order through our “Get Quick Quote” form on the website or contact us directly via our contact page.
Q10: Do you offer private label and OEM services?
Yes! We provide full private label and OEM services, including custom packaging, branding, and logo labeling.