At Luxelinens Global, we are committed to providing professional and reliable customer support to ensure a smooth experience for our clients worldwide.
1. Customer Assistance
Our support team is available to assist with:
Product inquiries and specifications
Customization and private label details
Sample requests
Order tracking and shipping updates
Pricing and MOQ information
After-sales support
For all inquiries, please contact us via email or through the contact form on our website.
2. Response Time
We aim to respond to all customer inquiries within 24–48 business hours.
Response times may vary during weekends, holidays, or peak production periods.
3. Order Support
Once an order is confirmed:
Clients will receive production and shipping updates when applicable.
Any modification requests must be made before production begins.
After production has started, changes may not be possible.
4. Sample Support
One sample is provided free of cost (shipping charges apply).
Additional samples are chargeable according to the product type.
Sample processing times may vary depending on product availability.
5. Claims & Issue Resolution
If you receive a damaged or defective product:
Please notify us within 7 days of delivery.
Provide clear photos or videos as evidence.
Our team will review the case and offer an appropriate solution, which may include replacement or partial refund where applicable.
6. Communication Channels
Customers may contact Luxelinens Global through:
Official email
Website contact form
Direct business communication channels
We strive to maintain professional, transparent, and timely communication at all times.
7. Support Limitations
Our support does not cover:
Delays caused by customs or third-party shipping carriers
Damage caused by misuse, improper handling, or unauthorized modifications
Custom orders where approved specifications were followed correctly
8. Policy Updates
Luxelinens Global reserves the right to update this Support Policy at any time without prior notice.
Contact Information:
Luxelinens Global
Email: [Insert Email Address]
Address: [Insert Business Address]